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FAQ |
1. What is Fill Power?
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2. What is Thread count?
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3. What is Baffled construction?
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4. How is our Down Duvet, down comforter manufactured?
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5. Which of your product is right for me?
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6. Why goose down duvet, down comforter?
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7. How long can one expect the down duvet, down comforter to last?
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8. How do I take care of the down duvet, down comforter and products?
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9. How do I order?
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10. Is my payment over the internet safe?
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11. How are my personal information being used by your company?
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12. What is your return policy and is there any penalty?
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13. What is your exchange policy?
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14. Delivery Charge
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1. What is Fill Power?
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| Fill Power: Down cluster are bigger from more mature waterfowl. Goose down are bigger than Duck down, therefore, Goose down is the most preferred Down used. For our Down Duvet, down comforter with 600Cu inhes means that each ounce of down fills 600 cubic inches of space. Fill power is what gives down comforters its loft. Higher fill power comforters are warmer. Because the down takes up more space, it is able to trap more warmth.The fill power of our product are from 600 cu in to 700+cu in. | |
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2. What is Thread count?
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| Thread Count: The amount of threads woven per square inch or the number of threads contained in one square inch of fabric. The finer the threads, the higher the count will be. Thread counts usually start at 200 threads per inch and go up. The higher the thread count, the lighter and more breathable the fabric becomes, and the smoother it is to the touch.
For Down Duvet, down comforter the minimum needed is 230 to avoid down rejected out of the duvet cover. Our Luxury brand thread count are 330 which is one of the finest, softest to touch on all down duvet, down comforter products. | |
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3. What is Baffled construction?
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| Baffled construction:Comforter has a vertical wall of fabric joining the upper and lower portions of the shell. Baffles allow the down in your down comforter, down duvet to assume its fullest loft. | |
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4. How is our Down Duvet, down comforter manufactured?
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| Down Duvet:All our down duvet, down comforter are made of the same constructions. Down fill are possessed to be antibacteria, and Hypoallergenic.
All our Down Duvets, down comforters are constructed with either 15" or 12" fully baffled box construction allows Down to loft to maximum potential. The casing are all 100% fully combed cotton, white double needle, top stitch with silky-braid piping. | |
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5. Which of your product is right for me?
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| We actually make it easier for you. From our Luxury brand, Excellent brand to Regular Brand, The Luxury Brand give you the warmest, finest and softest Down duvet, down comforter to the Regular brand that still give you more than adequate warmth and comfort at a bargain price. If you demand the best, and want to enjoy the finest quality you can find, then the Luxury brand is for you. If you want to take advantage of the Down superior properties over other material at the least price you have to pay, the Regular Brand is for you. On the other hand, the Excellent brand would give you the best of both world, comfort, quality product at a reasonable price. | |
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6. Why goose down duvet, down comforter?
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| Goose down is the most efficient and effective insulator available oz for oz , any of our down duvet, down comforter products have equivalent insulation power as 10 or more of regular blanket due to the 3 dimensional structure of the down cluster. The bigger it is,the better it can hold warm air and the better insulator it is. Goose down cluster are bigger than duck down, therefore it is much better insulator for the same weight. Although duck down still is a very good insulator, goose down is even more super insulator in comparison. | |
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7. How long can one expect the down duvet, down comforter to last?
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| Down duvet down comforter could last for as long as you own it under regular care. For example, I owned one and used over 15 years, it still maintenance the same quality, warmth and comfort as it was new. | |
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8. How do I take care of the down duvet, down comforter and products?
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| You should use a duvet cover at all time to protect it from dirt and dust. Under reasonable use, it should last virtually forever. We recommend you use professional dry cleaner . Otherwise, washing duvet is possible. Wash it in a bathtub using warm water and mild soap, not detergent. Rinse well to remove soap residue. Place your duvet tumble dry in a regular size dryer on medium or low heat, along with a clean tennis shoe to prevent the down and feathers from clumping. You must dry it thoroughly because mildew process destroy your duvet. Line dry your duvet if you prefer and let it either tumble dry in a dryer as above or shake it vigorously to eliminate clumping of down. To maintain maximum loft or insulating ability of your down duvet down comforter , all you have to do is shake it a few time after each use. | |
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9. How do I order?
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| You may choose the product from our catalog, click to order the one or more that you like to the shopping basket. Once you pay the total amount in the shopping cart using your VISA, MASTERCARD OR AMERICAN EXPRESS your purchase will send to you via courier within 3 days to a week of purchase. Your order will be confirmed via your email, just sit back and relax and wait for your order. | |
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10. Is my payment over the internet safe?
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| Yes, our internet site is host byInterliant, all purchase payments are possessed though CIBC®. Once your order is approved by our CIBC VISA® center, your order will be sent to you right away. All online transactions are handled with industry-standard SSL encryption only. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted form, and then decoded when it gets to us. | |
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11. How are my personal information being used by your company?
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| We used all personal informations such as credit card information, personal address, name we obtain through the ordering possesses strictly for the order possessing only. We do not distribute your personal informations to anyone period. And these information are kept for your future order reference only. Otherwise your information are securely stored and it will not be accessible by anyone at all. All personal data access are logged without exception. Your privacy is safe with us guarantee. | |
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12. What is your return policy and is there any penalty?
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| To adhere to sanitary regulations and for mutual protection, with the exception (c) below; no return and refund accepted if you used the product or the original labels/attachments were cut. And you must obtain a return approval number prior to any return. It is strictly your responsibility to inspect your order for correct order, for satisfaction and for defect upon receipt. OTHERWISE, THE FOLLOWING TERMS WILL NOT APPLY. NO RETURN AND NO REFUND!
We are very careful to choose the best quality products before we send it out to our customers. We are confident in our products, we have a 30 calendar days from the date of received, no hassle, no risk return policy.
Within this 30 days period ,the order must not been used and has not been washed and if:
a. your order received was defective, wrong order was sent to you and you do not want replacement or you proofed the quality, specifications is lower than what we specified in our catalog. then we will give you full refund plus we will pay for the return courier charges.
b.if there were nothing wrong with the order, it is exactly what you ordered and the quality of the ordered product is exactly or better than what we specified in the our catalog, then we will give you full refund but you will be responsible for the return courier charges and a 18% re-stocking charges.
c. we give life time product guarantee,if you proofed at any time you own the purchase that the material quality of the product is lower than what we specified on the catalog and on your receipt, we will give you full refunded and we will pay the return courier charge . This life time product guarantee is effective for as long as you own the purchase come with a lifetime guarantee.
On all returning merchandises, all you have to do is email us at sleepindown.com. and request for a pick up. We will notify you the time for the courier to pick up and that is all you have to do.
All quality and material testing must be done by the following Laboratory:
INTERNATIONAL DOWN AND FEATHER TESTING LABORATORY AT
1455 South 1100 East
Salt Lake City, UT 84106, U.S.A.
Tel(801)467-7611
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13. What is your exchange policy?
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| At any time within the 30 days from the date of received, you were not satisfied with your purchases, and you would like to exchange with another of our products. We would send the replacement to you and have the original ordered products pick up. You will be responsible for both the return courier charge of the product and deliver charge of the replacement. | |
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14. Delivery Charge
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| You are responsible for all the delivery charges. | |
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